Terms of Service

01Purpose

These Terms of Service set out the purchase, use, withdrawal, cancellation, and refund of Sneaky, a desktop game sold by PioneerY (the "Seller") at trysneaky.com.

02Definitions

1. "Sneaky" is a one-time-purchase desktop game for Windows and Mac.
2. "Buyer" is a consumer who buys Sneaky.
3. "License key" is the key sent by email after payment that grants the right to use Sneaky.
4. "Digital content" is the license key and the program obtained with it.

03Posting and changes to these terms

1. The Seller places these Terms of Service, the Privacy Policy, and the Refunds & Cancellation policy at the bottom of the site and on the purchase screen. Buyers can read them before paying.
2. When these terms change, the Seller posts a notice on the site from 7 days before the effective date. Changes unfavorable to buyers are posted from 30 days before.
3. A purchase already made is governed by the terms in force at the time of that purchase.

04Digital content sold

1. Sneaky is a game in which you follow meme challenges on screen while the camera on your device checks your expressions and gestures.
2. Face and gesture recognition happens only on the buyer's device. The Seller does not receive camera video on any server.
3. No internet connection is needed while playing.
4. The price is the amount shown on the purchase screen and is paid once. There is no subscription or automatic renewal.
5. The buyer receives, by email, a license key and download instructions for the platform paid for (Windows or Mac).
6. Free updates provided by the Seller can be received with the same key at no extra charge. The Seller decides the scope of updates.

05Formation of the contract and confirmation

1. The contract is formed when the buyer enters a platform and an email address and completes payment.
2. After payment, the Seller sends an order confirmation email containing the license key, what is provided, and how to withdraw, cancel, or get a refund.
3. A contract made by a person under 19 without the consent of a legal guardian may be cancelled by that person or the legal guardian.

06Payment

Payment is made with the methods shown on the purchase screen. Payment details such as card numbers are processed by the payment service provider; the Seller does not store them.

07Delivery

1. Once payment is confirmed, the Seller delivers the license key by email. Nothing is shipped.
2. If delivery is delayed, the Seller tells the buyer the reason and the expected delivery date by email.
3. A buyer who has not received a license key may request a full refund.

08Withdrawal, cancellation, and refunds

Buyers may withdraw (cancel the purchase) under Article 17 of the Korean Act on the Consumer Protection in Electronic Commerce.

1. The period starts on the later of the day the order confirmation email is received and the day delivery of the license key begins. Withdrawal is possible within 7 days from that day.
2. No penalty or damages are charged for withdrawal or cancellation in this period. The full amount paid is refunded.
3. Apply at wblee@pioneery.co or 010-2601-5768 with the email used for the order, the payment date, and the platform.
4. The procedure is the same as in the Refunds & Cancellation policy. If these terms and that policy differ, whichever is more favorable to the buyer applies.

09Withdrawal for digital content

1. The law allows withdrawal to be restricted once delivery of digital content has begun. Such a restriction is only effective if the seller clearly states before payment that withdrawal is not possible and takes the measures the law requires, such as providing a trial version.
2. The Seller does not provide a trial version. A full refund is therefore guaranteed for the 7 days set out in the withdrawal section, even after the license key has been received.
3. A change of mind after 7 days is not eligible for a refund.

10Refunds when the product differs from its description

If the license key does not work, the game does not run on the stated operating system, or the content differs from what was displayed, advertised, or contracted, the buyer may withdraw and receive a full refund within 3 months of delivery, and within 30 days of the day the buyer learned or could have learned of it.

11How and when refunds are made

1. The Seller refunds the payment within 3 business days of receiving the withdrawal or cancellation. Digital content does not need to be sent back.
2. Refunds are made with the same method used for payment. If that is not possible, the Seller tells the buyer in advance and refunds by a method the buyer chooses.
3. If a refund takes longer than 3 business days, statutory late interest is added for the period of delay.
4. When a card cancellation appears on the statement depends on the card company's schedule.
5. Once a refund is confirmed, that license key is no longer valid. The buyer deletes the program.

12License

1. The buyer may install and run Sneaky only on devices the buyer uses.
2. The license key may not be sold, rented, shared, or redistributed.
3. The buyer may not reverse engineer the program, bypass key checks, or distribute copies to third parties.

13Buyer obligations

Buyers do not use another person's payment method or email and do not interfere with the operation of the site.

14Intellectual property

Rights to the Sneaky program, screens, text, and trademarks belong to the Seller or the rightful owners. A purchase transfers only a license for personal use.

15Liability

1. The Seller's liability for damage caused by the Seller's intent or gross negligence is not limited.
2. The Seller does not compensate for problems caused by the buyer's device environment, operating system settings, or other programs where the Seller is not at fault. Exclusions that are unfairly unfavorable to consumers do not apply.
3. The camera feature runs only on the device.

16Complaints and dispute resolution

1. Complaints, cancellations, and refund requests are received at wblee@pioneery.co or 010-2601-5768.
2. If no agreement is reached, the buyer may apply for mediation to the Korea Consumer Agency (1372 in Korea) or the Consumer Dispute Settlement Commission.
3. Court jurisdiction follows the Civil Procedure Act and other applicable laws. The court of the Seller's location is not set as the only competent court.
4. These terms are governed by the laws of the Republic of Korea.

17Business information

Business name

PioneerY

Representative

이원빈

Business registration no.

803-27-01991

Mail-order sales registration

2026-의정부흥선-0672

Address

경기도 의정부시 평화로 658번길 50

Phone

010-2601-5768

Email

wblee@pioneery.co

Website

trysneaky.com